Cancellation Policy
Cancellation Policy – Makkah Antique Store
Order Cancellation
At Makkah Antique Store, we understand that sometimes customers may need to cancel an order after placing it. We aim to make the cancellation process simple and transparent.
Customers may cancel their order within 24 hours of placing it, provided the order has not yet been processed or shipped.
If you wish to cancel your order, please contact our support team as soon as possible with your order details.
How to Request a Cancellation
To request an order cancellation, please email us with the following details:
- Your Order ID
- Your Full Name
- The reason for cancellation
Send your request to:
Our support team will review your request and confirm the cancellation status.
Orders That Cannot Be Cancelled
Orders cannot be cancelled if:
- The order has already been processed or shipped.
- The product has already been dispatched to the shipping carrier.
- The item is a customized or special-order product.
In such cases, you may refer to our Refund & Return Policy for further assistance.
Refund for Cancelled Orders
If your cancellation request is approved:
- A full refund will be issued to the original payment method used during checkout.
- Refund processing times may vary depending on your bank or payment provider.
Typically, refunds are processed within 5–10 business days.
Cancellation by Makkah Antique Store
In rare situations, Makkah Antique Store reserves the right to cancel an order. This may occur due to:
- Product unavailability
- Payment authorization issues
- Incorrect pricing or product information
- Suspicious or fraudulent activity
If an order is cancelled by us, customers will receive a full refund.
Need Assistance?
If you have any questions about order cancellations, please contact us:
Makkah Antique Store
📧 Email: contact@makkahantique.store
Our support team will be happy to assist you.
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